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The Integration of Robotic Process Automation and Human Resource and How It Applies In Contemporary Business in Malaysia

Automation in Human Rescource

Integration of Robotic Process Automation and Human Resource Management

RPA has slowly accumulated momentum through the years, using automation to boost productivity by reducing manual labor. Life is now much easier for HR professionals because they can now focus more on tasks that require critical thinking rather than taking care of simple administrative tasks like resumes, job postings, and so much more. RPA software also opens up the opportunity for companies to be more innovative in their hiring process. The introduction of RPA has also automated the process of merging data from different kinds of HR systems into the only source of employee information. Before RPA, the manual application had to be done by HR staff to inspect and match data for that task.


Robotic Process Automation (RPA) is a software technology that simplifies the process of managing, deploying, and building software robots that replicate human actions interacting with software and digital systems. Just like an ordinary human task, these bots can comprehend doing things that are on the computer screen. Tasks like navigating systems, identifying and extracting data, and handling a wide range of defined actions can be done easily. The big difference here is the efficiency and the speed since robots would never require a coffee break or getting up and stretching.


Human Resource, in general, is defined as a department that focuses on managing all matters belonging to employees. Therefore it covers several major areas such as Organization development, labor and employee relations, Training and learning, Compensation and Benefits, and Recruiting and Staffing. Human Resource work is mostly considered as ‘swivel chair’ tasks, also known as multitasking. Usually, an employee works in one HR system or database and then ‘swivels’ or turns to work on another task in another system. Multitasking could be an obstacle to those that are not used to switching tasks, thus RPA is applied to mitigate these issues. Besides, a case study has strengthened the fact that 87% of employees worldwide are not engaged or actively detached from work. This loss of productivity has resulted in approximately $7 trillion lost. HR’s job is to keep employees engaged with their tasks and the company, however, that is not always guaranteed because their time is spent on completing repetitive tasks without the help of RPA.




RPA can simplify the hiring process since CV screening and candidate shortlisting can be very time-consuming tasks. RPA bots can gather and go through resumes and assemble online application forms. With the add-on features like RPA plugins and machine learning,  the bots can screen candidate data by comparing it against all relevant job requirements by using predefined rules. In the case of employment history verification, it involves cross-checking interviewed candidates’ data against multiple sources. RPA bots can collect necessary employee history information from the input sources and verify information using the backend databases. The Induction and training process, which is part of hiring, can also be done efficiently by RPA. It can check the certification status of an employee based on the requirement for the application or the new process. RPA can also inform these employees regarding the certification and also governs the certificate compliance and block the staff calendars based on the requirement of schedules and training needs.


Travel and Expense Management 


Another tedious manual task HR deal with is the processing of travel and expenses. Typical issues such as out-of-policy-spends, missing receipts, late submissions, and unclear expense claim reasons may appear during manual processing which may cause employee dissatisfaction and compliance risks. RPA can reduce these obstacles by automating the processes. Features like hyper automation and OCR allow RPA to gather travel expenses receipts of employees, pull out necessary data from receipts, and ensure individual expenses are within company rules and external expenditure regulations. This can reduce the postponement of the expense submission and approval, because of this more staff will be involved due to the efficiency. Lastly, RPA reduces manual efforts and increases the chance of accuracy for this part of HR.


Attendance Management 


Although it is not recommended for most modern companies, some industries like physical retail require attendance management or employee attendance tracking. Attendance management involves a list of tasks including events and training planning, alerting HR when the business faces major absenteeism that disturbs the workflow, and workforce reallocation is a must for company growth. Besides that, RPA bots can verify absentee reports to make sure that it is aligned with the time logged in the corporate network.

The list of benefits of RPA implementation can even go much further especially with the fast-evolving technology and with the continuous demand of it, anything that correlates with technology will subconsciously grow and that includes RPA. is a software development company in Malaysia that provides RPA, Artificial Intelligence, and Automation services. Seek the company today for affordable packages.

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